Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones

Introduction

The WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones are your new go-to for crystal-clear audio, whether you’re jamming out to your favorite tracks or hopping on a call. Thanks to industry-leading noise cancellation, you’ll hear every note and word without distractions. The sound quality is mind-blowing, thanks to a new driver and cutting-edge tech like DSEE Extreme. Plus, with up to 30 hours of battery life1, they’re built to keep up with your busiest days. Lightweight, ultra-comfortable, and easy to store with a collapsible case, these headphones have it all. Whether you’re on the go or just relaxing, you’ll be wrapped in comfort and quality for hours. Ready to immerse yourself in sound like never before?

1 Battery life and charge cycles vary with use, settings, and other factors; actual results will vary.

• Industry-leading noise cancelling
• Magnificent sound
• Crystal clear hands-free calling
• Up to 30-hour battery life1
• Ultra-comfortable, lightweight design
• Collapsible case made for easy storage
• Intuitive touch control settings
• 1-year limited warranty

SKU#

SKU#

WH1000XM5B

What’s in the box

• Sony WH-1000XM5 Wireless Noise-Canceling Over-the-Ear Headphones
• Carrying case
• Headphone cable (approx. 1.2m)
• USB charging cable
• Warranty card

Reviews

Sony Wireless Noise-Canceling Over-the-Ear Headphones WH-1000XM5 Reviews4.34.3 out of 5 rating

329 reviews

5 stars (231)4 stars (38)3 stars (20)2 stars (8)1 star (32)

83% of reviewers recommend this product.

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Pace of Mind 5 out of 5 rating

BAN01 . 12 days ago

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Yes, I’d recommend this product.I used it during my fight and listened to music; its voice cancellation is excellent.Report as inappropriate

Sony North America Customer Support – 12 days ago

Hi BAN01! It’s a truly pleasure to hear that your WH-1000XM5 headphones were able to keep you company. We are glad that the noise cancellation helped you have an enjoyable listening experience. Thank you for choosing Sony! Best regards, Estefany

sony.com Originally posted on sony.com

Good sound disapointing strength 3 out of 5 rating

bhpbop . 21 days ago

Overal good pair of headphones, but the build quality is mid at best.I am no audiophile, and have not purchased a headset this expensive before. I have used several other mid to low-range devices and can appreciate the difference. The price is for the noise-canceling function. The quality of the music is notable in comparison to other devices. It is very noticeable when I am in public/noisy environments.For the price, the build is disappointing. The controls work most of the time, but start to act up the longer I wear them. I suspect the pressure pad is either getting humid or depressed as I wear them. I have to turn off the control features if I wear them for more than an hour. The hinge also broke while wearing for normal use. I will admit to being a more blunt person, but I cannot point to any major drop/pressure that would explain the break. Search the internet for “1000XM5 hinge” and you’ll see what I mean. For hundreds of dollars and version 5 you would think these issues would be better and not worse.Report as inappropriate

Sony North America Costumer Support – 21 days ago

Hi bhpbop, Thanks for your honest and detailed review of the WH-1000XM5 headphones. We genuinely appreciate you taking the time to share your feedback, as it’s crucial for us to understand the customer experience. We appreciate that you’ve highlighted the strengths of the XM5s, including the industry-leading noise cancellation and the high-quality audio performance. These features are a direct result of our focus on delivering the best possible listening experience in noisy environments. We’re very sorry to hear about the issues you’ve faced with the build quality and the touch controls. This is certainly not the experience we want for our customers, especially with a premium product. As a valued customer, we would like to offer our support. Please visit our repair center at https://sony.encompass.com/parts-accessories/Sony-Repair-ServicesWe want to apologize again for the bad experience, and appreciate you choosing Sony! Sincerely, Jenn | Sony North America.

sony.com Originally posted on sony.com

Lightweight and comfortable 4 out of 5 rating

Makrishna . 1 month ago

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Yes, I’d recommend this product.These headphones are easy to use, lightweight, and comfortable. Sound quality is crisp but does not quite meet the depth and richness of my old Ziks from Parrot. The Ziks were twice as expensive, though! Ill enjoy these Sony headphones well.Report as inappropriate

Sony North America Customer Support – 1 month ago

Hi Makrishna,Thank you for choosing Sony! Were so glad to hear you’re enjoying your new WH-1000XM5 headphones! It’s fantastic to know you find them easy to use, lightweight, and comfortable.Thank you for your feedback regarding the sound quality. We understand that while the sound is crisp, it doesn’t quite match the depth and richness of your previous, more expensive pair. We truly appreciate you sharing this, as feedback like yours is incredibly valuable and helps us improve our products.We hope you’ll continue to enjoy them and discover all they have to offer. Thank you for the thoughtful review!Best regards, -Fred

sony.com Originally posted on sony.com

Disheartening that the Headphone Failed 1 out of 5 rating

Danbst . 1 month ago

In February 2024, I purchased the WH-1000XM5 Wireless Noise Canceling Headphone. After a year of usage, I encountered an issue with the left-sided headphone, which no longer produced sound. Unfortunately, I did not have an extended warranty and opted to send the headphone to Sonys repair company, Encompass.The diagnosis revealed that both speakers had sustained damage (Both Speakers are Blown). The total cost for the diagnosis, repair parts, and labor amounted to $333.34. The original purchase price of the headphone was $349.79.It is disheartening that the headphone failed and the speakers were damaged after only a year of use. This incident raises concerns about the products quality. I would rate the Sony WH-1000XM5 at one out of five stars and urge consumers to be aware of this experience.Report as inappropriate

Sony North America Customer Support – 1 month ago

Hi Danbst,We’re sorry to hear about your experience. We understand that your WH-1000XM5 are having issues. For us to better assist you, please email us at [email protected] with the following details:Name:Sony Username:Model Number:Issue:Telephone Number: One of our technical specialists will call you back within 2 business days.Sincerely,EliabSony Social Support

sony.com Originally posted on sony.com

Consistent static 3 out of 5 rating

GreyEels . 1 month ago

Honestly, the XM3 was way better. I went through two XM4 models with malfunctioning sound quality (booming, static, crackling sounds that gradually became louder) while playing music or simply using the noise canceling feature without music.Report as inappropriate

Sony North America Customer Support – 1 month ago

Hi GreyEels!Thank you for sharing your feedback regarding your experience with the WH-1000XM5 headphones. We sincerely apologize for the issues you’ve encountered, especially after having gone through two XM4 models with sound quality problems. We understand how frustrating it can be when a product does not fulfill your expectations.We are continuously working to improve our products and your feedback is invaluable in helping us achieve that. If there’s anything specific we can do to assist you further or if you would like to discuss this matter in detail, please don’t hesitate to reach out to our technical support team at https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphonesThanks for considering Sony products and for your feedback.Sincerely,Estefany

sony.com Originally posted on sony.com

Great sound terrible build quality 1 out of 5 rating

Gabriel_yyj . 1 month ago

I bought these for my wife for Christmas. She really liked them but after about a year the joint connecting the headband to the ear piece broke. This was just outside the warranty period, so we reviewed some videos to learn it is a common issue and follow some tips (e.g., try plastic weld). That worked for a few weeks, then the side broke, so we did the same thing, then it broke again, hence the duct tape. This was normal household wear, and I definitely would expect better from Sony and this price point. They have setup a service via Microland for headband repair, but that is another $150 and I would sooner put that toward new headphones with a different company.Report as inappropriate

Sony North America Customer Support – 1 month ago

Hello there, Thanks for letting us know about this situation. We sincerely apologize for the inconveniences. This is certainly not up to the quality standards we strive for, and we appreciate you taking the time to share your feedback. Rest assured, we will forward your comments to our dedicated Sony team for their review as we continue to work diligently to improve our products.Thanks for considering Sony products.Best regards,DiegoV, Sony North America Customer Support

sony.com Originally posted on sony.com

SONY WH1000XM5-Useless for watching movies. 1 out of 5 rating

PCQ3912 . 2 months ago

Useless for watching movies. Cannot disable Automatic Gain Control -AGC of source signal. Dialogue volume OK but when characters stop talking volume drops to total silence eliminating all critical background sounds and any mood music. Destroys suspension of disbelief pulling viewer out of movie. Volume continuely goes up and down ruining and wasting all the effort and work by the sound engineer.Gone back to my WIRED Sennheiser headphones.Report as inappropriate

Sony North America Customer Support – 2 months ago

Thank you for your detailed feedback about your experience watching movies with the WH-1000XM5 headphones. We genuinely appreciate you taking the time to share your concerns regarding audio dynamics, specifically with the perceived Automatic Gain Control (AGC) behavior.Based on available documentation and support resources, the WH-1000XM5 headphones do not have a user-accessible option to disable AGC directly. There is also no indication in the official Sony Help Guides, app settings, or frequently asked questions that would allow users to control or turn off AGCwhether via the Sony | Headphones Connect app or device settings.Its possible that some of the behaviors youre experiencingsuch as the sudden drop in volume or background ambiencemay be linked to features like Speak-to-Chat or noise control modes rather than an explicit AGC setting. The Speak-to-Chat function, when enabled, automatically lowers the playback volume when it detects that you are speaking, in order to better hear outside conversations. By default, Speak-to-Chat is turned off, but if you believe it might be activating unintentionally, you can disable it by holding two fingers on the right ear cup until you hear the deactivation voice prompt, or by toggling the setting in the Sony | Headphones Connect app.If you have already checked feat